GENERAL TERMS AND CONDITIONS OF SERVICE

These General Terms and Conditions of Service govern the use of the Service Provider's accommodation and services.

The specific conditions are recorded in a separate Service Contract or Cooperation Agreement concluded with the given travel agents, organizers, guests, etc.

1. SERVICE PROVIDER DATA

• name: Fundus Invest Kft.
• registered office: 4200 Hajdúszoboszló, József Attila u. 5-7.
• Company registration number: 22990136-2-09
• tax ID number: 22990136-2-09
• Represented by: Éva Czene, Executive Director
• phone: +36 52 360 366
• Fax: +36 52 362 059
• e-mail: info@hoteldelibab.hu

2. CONTRACTING PARTY

The Guest uses the services provided by the Service Provider.

If the guest places an order for services directly with the Service Provider, the guest is the contracting party. The Service Provider and the Guest jointly become contracting parties—provided the conditions are met—(hereinafter referred to as the “Parties”).

If an order for services is placed with the Service Provider by a third party (hereinafter: “Intermediary”) on behalf of a Guest, the terms of the collaboration are governed by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obligated to verify whether the third party is lawfully representing the Guest.

4. METHODS AND CONDITIONS OF USING THE SERVICE

• ordering the service

The order must always be sent to the accommodation in writing (fax, e-mail, etc.). The accommodation's contact details can be found in the accommodation's publications, in the accommodation's own brochures, and on the website https://hoteldelibab.hu/ .
The order must include the Guest's name, address, exact arrival and departure times, room type, and the exact description of the services (meals, program).
When ordering, the accommodation must be clearly informed of which building of the accommodation, and which category and type of room the Guest's order applies to.
The place of accommodation confirms every order in writing (fax, e-mail).

The Contract is created by the written confirmation of the Guest's written reservation by the Service Provider and is therefore considered a written contract.

Verbal reservations, agreements, amendments, or the Service Provider’s verbal confirmation thereof do not constitute a contract.

• the validity of offers

Fundus Invest Kft.'s offers - with the exception of Daily Room Rates - are only available to Guests with a limited amount of room capacity.

• cancellation of service

The Guest agrees to notify the accommodation provider in writing of any cancellation, modification, or other change to the services ordered by the Guest prior to the start of the service.

The Contract for the use of accommodation services is valid for a specific period of time.

Any extension of the use of the accommodation service initiated by the Guest requires prior consent from the Service Provider. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already provided.
Any amendment and/or supplement to the Contract requires a written agreement signed by the Parties.

4. CONDITIONS OF CANCELLATION

All individual room reservations:

• which are not for holidays or special periods can be cancelled without penalty up to 7 days prior to arrival.
• reservations for holidays or special periods can be cancelled up to 14 days prior to arrival without penalty.
• reservations with a New Year's Eve package can be cancelled up to 30 days prior to arrival without penalty.
• In the event of a cancellation made within the cancellation deadline or a guest’s failure to arrive without prior notice (no-show), our hotel will treat the advance payment as a penalty; in the case of a credit card guarantee, the credit card will be charged the amount of the advance payment.
• The cancellation conditions also apply to reservations made within the cancellation deadline.

Group reservations (10 people or more) can be cancelled without penalty up to 21 days prior to arrival, New Year’s Eve package reservations. In the event of a cancellation made within 21 days prior to arrival or a guest’s failure to arrive without prior notice (no-show), our hotel will treat the advance payment as a penalty; in the case of a credit card guarantee, the credit card will be charged the amount of the advance payment.

For reservations made within the cancellation deadline, cancellation without a penalty is not available.

• arrival at and departure from the accommodation

Szobáink az érkezés napján 15.00 órától állnak Vendégeink rendelkezésére, elutazás napján 11.00 óráig kell elhagyni azokat. Korai érkezés és késői elutazás foglaltság függvényében, a szállodával történt előzetes egyeztetést követően, térítés ellenében lehetséges. Ez alól kivétel a nyári főszezon és az év végi ünnepi, december 20 és január 01. közötti időszak, amikor a magas foglaltság miatt korai érkezés és késői utazás nem lehetséges!

KORAI ÉRKEZÉS DÍJAI:

KÉSŐI ELUTAZÁS DÍJAI:

 

* Kivéve főszezonban (07.01 – 08.31.), illetve ha a szálloda foglaltsága eléri vagy meghaladja a 80%-ot, ilyenkor a teljes, egy éjszakára vonatkozó ár kerül felterhelésre.

 

6. TERMS OF PAYMENT, WARRANTY

The Service Provider shall request payment for the services provided to the Contracting Party no later than after the services have been used and prior to departure from the hotel; however, the Service Provider may also allow for payment after the fact under the terms of a separate agreement. The Service Provider is entitled to issue partial invoices for the services it provides.

The Service Provider may require an advance payment covering the full cost of the ordered services as security for the use of the service in accordance with the Contract and for the payment of the consideration.

Payment for the services ordered may be made in the following ways:

• by transfer,
• by online credit card payment via the hotel's booking interface. Online bank card payments are made via the Barion system. Your bank card details are not sent to our hotel. The service provider, Barion Payment Zrt., is an institution under the supervision of the Hungarian National Bank, its license number: H-EN-I-1064/2013.
• or on site by cash, card, and in accordance with the applicable laws, by Széchenyi Pihenőkártya (SZÉP card).

Payment with a SZÉP card is possible only if the cardholder is also present on site. If the SZÉP card is not in the name of the Guest using the accommodation and the cardholder is not present on site, we cannot accept the card! In the case of payment with a SZÉP card, in order to ensure legitimate card use, the accommodation may request prepayment of the ordered services and presentation of the Guest's public identification document. We would like to thank you for your understanding.

You can pay with the following SZÉP cards at our Hotel: OTP, K&H and MKB

Fundus Invest Kft. reserves the right to request a payment guarantee before the Guest uses the accommodation service ordered by the Guest, but at the latest upon the Guest's arrival.
In the case of a transfer - unless the contract with the accommodation or the booking agency provides otherwise - the Guest is obliged to credit the amount of the ordered services to the bank account of the relevant accommodation before arrival.

INVOICING, ADVANCE PAYMENT

 

When making a bank transfer, please include the reservation number listed on your confirmation in the comments field!

We would like to inform of our dear Guests that we can only issue the final invoice to the same name and address as the advance invoice! If you would like an invoice for your stay issued in your company name, please inform our colleagues at the time of booking and request that the advance invoice be issued in your company name as well!

6. GUARANTEE

For reservations, our Hotel always requests a deposit to guarantee the reservation vagy bankkártya adatokkal.

Individual reservations:

• normál csomagok foglalása esetében a foglalás értékének 30% of the reservation value
• ünnepi csomagoknál és kiemelt időszakban a foglalás értékének 50% of the reservation value
• in case of New Year's Eve packages, 100% of the reservation value
• based on the advance payment request letter, by transfer, within 7 napon belül.
• 7 napon belüli megrendelés esetén legkésőbb az érkezést megelőző munkanap 16.00 óráig.

In case of a Travel Agency, the advance payment is is 100% of the reservation value minus the commission. The written confirmation of the accommodation becomes effective if the requested advance payment is received by the time specified in the advance request letter.

In case of booking a room on the day of arrival, the full amount of the reservation must be paid in advance upon arrival before booking the room, at the reception desk.

7. PRICES

The prices published by Fundus Invest Kft. always include the statutory VAT in effect at the time of publication.

However, the prices do not include the idegenforgalmi adót (IFA), melynek mértéke 2023-ban 590 Ft /fő /éjszaka, míg 2024-ben 600 Ft /fő /éjszaka and is payable at the location of the service from the age of 18, except for those price offers in which Fundus Invest Kft. specifically states: "the prices shown also include the tourist tax".

Fundus Invest Kft. maintains the right to chance prices.
The accommodation will announce the currently valid prices in the order confirmation. Information on the current price developments of the accommodation can be found on the Fundus Invest Kft. website https://hoteldelibab.hu/ at all times.

In the event of a change in the tax rate specified in the current VAT Act, our prices are subject to change without prior notice.

In the case of reservations for the Service Provider’s products subject to special terms and conditions, reservations for events, or reservations for more than 5 rooms (group reservations), the Service Provider may establish terms and conditions or surcharges that differ from those set forth above and are specified in a separate Agreement.

8. HALF-BOARD SERVICE

Our half-board service includes a buffet breakfast and a buffet dinner. Our hotel reserves the right to provide a 3-course half-board dinner during periods of lower occupancy, depending on the number of Guests (typically under 30 people), with a choice from a reduced menu.

BREAKFAST
Weekdays: Session I: 7:00 a.m. – 8:30 a.m. ● Session II: 8:30 a.m. – 10:00 a.m. ● Half-board restaurant ● included in the room rate as part of the half-board plan
Weekends, special periods, holidays: I. turnus: 07:30 – 09:15 ● II. turnus: 09:15 – 11:00 ● Panziós étterem ● szobaárban foglalat félpanzió keretén belül

LUNCH
Every day: 12:30 p.m. – 3:00 p.m. ● Half-board restaurant ● à la carte ● Prices as listed on the menu

DINNER
Every day:  Session I: 6:00 p.m. – 7:30 p.m. ● Session II: 7:30 p.m. – 9:00 p.m. ● Half-board restaurant ● included in the room rate as part of the half-board plan

 

9. CUSTOM SERVICES

a) Children's discounts, family accommodation:

Our accommodation rooms cannot accommodate extra beds!

We can accommodate families in our Classic and Classic Balcony rooms, which can be connected.

b) Dogs (15 kg max)

The Hotel's designated, non-carpeted Classic and Classic balcony rooms can accommodate small dogs for an additional fee. (4 000 Ft/ kisállat/ éjszaka) bevihető. Az állatok a közös helyiségeket a többi szállóvendég nyugalmát nem zavarva, kizárólag a szállodai szoba megközelítéséhez használhatják. Egyéb helyiségeit, úm. étterem, sörbár, wellness teljes területe, fitneszterem még a Vendég felügyelete mellett sem látogathatják! A Vendég teljes körűen felelős a behozott állat által esetlegesen okozott károkért. A szálloda vezetősége fenntartja a jogot, hogy ha úgy ítéli meg, hogy a behozott kisállat zavarja a szálloda rendeltetésszerű üzemeltetését vagy a többi szállóvendég nyugalmát, akkor megtagadhatja a kisállat további, szállodában történő elhelyezését.

c) Parking

In front of the Hotel, an open, unguarded street parking lot is available. Parking spaces are limited (approx. 80) and advance reservations are not possible. Please note that during peak periods (holiday weekends, summer months) there is often only free parking about 100-400 meters from the hotel due to the large number of Guests arriving to the city.

d) Medical services

In the case of medical services used in the hotel, a fee in accordance with applicable laws must be paid.

9. COMPLAINTS

In the event of any complaints arising during the hotel service, the Guest may lodge a complaint in writing at the hotel reception until the time of departure. The Guest's right to complain ceases after departure from the accommodation.
The hotel is obliged to investigate complaints and respond to them in a meaningful manner within five days.

10. TERMINATION OF THE SERVICE OBLIGATION

The Service Provider is entitled to terminate the Agreement for accommodation services with immediate effect, thus refusing to provide the services, if:

• the guest does not use the room or the facility provided to them in accordance with its intended purpose,
• the guest fails to comply with the accommodation facility’s safety regulations and rules, behaves in an objectionable or rude manner toward its employees, is under the influence of alcohol or drugs, or exhibits threatening, offensive, or other unacceptable behavior,
• the Guest suffers from an infectious disease,
• or the Contracting Party fails to fulfill their obligation to make the advance payment provided for in the Contract by the specified date

11. ILLNESS OR DEATH OF THE GUEST

• If a Guest becomes ill during the period of their stay and is unable to act in their own best interest, the Hotel will offer medical assistance.
• In the event of a Guest’s illness or death, the Hotel reserves the right to seek reimbursement of its expenses from the patient’s or deceased’s next of kin, heir, or the person responsible for payment; including any medical and procedural costs, the cost of services used prior to death, and any damage to equipment or furnishings resulting from the illness or death.

12. RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTY

Under the contract, the Guest is entitled to the intended use of the ordered room and those facilities of the accommodation that are included in the standard range of services and are not subject to special conditions.

The Contracting Party shall pay the consideration for the services ordered in the Contract by the date and in the manner specified in the Contract.

The Guest may not bring their own food and drink to the catering units at the accommodation.

13. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER

The service provider is entitled to reimbursement for the services ordered and used by the guest.

The service provider is obligated to provide the booked accommodations and other services in accordance with applicable regulations and standards.

14. LITIGATION

The accommodation is liable for any damage caused by it in accordance with applicable laws.

Értéktárgyakért, értékpapírokért és készpénzért a Szolgáltató csak akkor felelős, ha azt megőrzésre kifejezetten átvette vagy a megőrzésre átvételt megtagadta.

The Service Provider's liability does not extend to damages that occurred due to unavoidable causes beyond the control of the Service Provider, its employees and guests, or that were caused by the Guest themselves.
If the guest fails to file a complaint on site, they will not be entitled to compensation later.

The guest is liable for all damages suffered by the Service Provider or a third party due to the fault of the Guest or their companions or other persons under their responsibility. This liability exists even if the injured party has the right to claim compensation for their damages directly from the Service Provider.

15. DISCRETION

The Service Provider acts in accordance with the Data Processing Policy and its provisions.

16. FORCE MAJEURE

In the event of a cause or circumstance (for example; war, fire, flood, inclement weather, power outage, strike) over which a party has no control (force majeure), either party shall be exempted from performing its obligations under the Agreement for as long as such cause or circumstance exists. The parties agree to do everything in their power to minimize the possibility of such causes and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

17. LAW APPLICABLE TO THE LEGAL RELATIONSHIP BETWEEN THE PARTIES, COURT OF JURISDICTION

The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of local law. Any legal dispute arising from the service contract shall be settled by the court having jurisdiction over the place of the service.