HOTEL POLICY

Dear Guest! We welcome you at our hotel, and we sincerely wish you a lovely, refreshing stay full of relaxation and fun. Our colleagues do their best to make sure that you and your fellow guests have a good time, but your cooperation is also indispensable to achieve this. To this end, we consider it necessary to take into account and comply with the standards set out below. This policy is an inseparable part of the Hotel Contract.

CHECKING IN

Before receiving Hotel Services, the Guest must fill out a registration form.

• The Guest receives a keycard to gain access their room. This is only possible if all Guests in the room have been registered.
• Registration is completed by correctly filling out the form and presenting personal ID of each Guest. You may fill the form out ahead of time or on site.
  Our hotel is required to report to the National Tourism Data Supply Centre (NTDSC). This is why it is necessary that every person is registered. The NTDSC system stores the following information about every Guest: gender, year of birth, place of birth, and postal code. The NTDSC system is only capable of the digital management of data belonging to statistical data sets for statistical purposes. It cannot receive or store personal information about our Guests. For more information, visit the following website: https://info.ntak.hu/bemutatkozas/
• The presentation of a valid form of ID is a contractual condition deemed essential by the Hotel.
• In the case of stateless persons and non-European Union citizens, the presentation and surrender of the stateless person’s card or passport is mandatory by law.
• By signing the registration form, the Guest consents to the service provider processing and archiving the personal data provided by filling out the registration form within the limitation period for the purpose of concluding the contract, its fulfillment, verification of its fulfillment, or the enforcement of any claims. Furthermore, by signing the registration form, the Guest consents to the service provider processing the personal data for the purpose of fulfilling its obligations specified in the relevant legislation (with particular regard to alien police and tourist tax) and verifying the fulfillment for as long as the competent authority can verify the fulfillment of the obligations specified in the given legislation.
• The provision of mandatory data by the Guest is a condition of using the Hotel service.
• The mandatory data to be provided is: name, address, citizenship, ID card/passport number, place of birth and date of birth.
• Optionally provided data: email address, phone number.
• On the Hotel registration form, the Guest may opt to declare that they consent to the use of the personal data provided on the registration form by Fundus Invest Kft., the operator of HOTEL DÉLIBÁB, for the purposes of marketing activities. Based on this consent, Fundus Invest Kft. is particularly, but not exclusively, entitled to send the Guest offers and other information by post, e-mail or other mail or messages.
• Fundus Invest Kft. is entitled to use the personal data of the subject for marketing purposes until the Guest withdraws their consent in writing.
• Upon check-in, the Guest can collect the towel at the DÉLIBÁB WELLNESS OÁZIS department by presenting the plastic card received in advance at the reception.
• Rooms may be occupied on the day of arrival after 3:00 PM.
• Earlier arrival is possible by prior arrangement depending of availability. If the room is occupied before 3:00 PM, the Hotel is entitled to charge a surcharge.

CHECKING OUT

• On the day of departure, the Guest must leave the room with their luggage and belongings by 11:00 AM and hand in the keycard they received at check-in at the reception. If the card is not handed in, the Hotel may charge a fee of 4.000 HUF / card.
• In case of a late departure, the Hotel is entitled to charge the surcharge specified in the contract.
• The Guest is obliged to pay the price for their stay at the Hotel, including other services used, in the manner specified in the Hotel Contract, no later than before their final departure from the Hotel.
• In the event of refusal of payment for any reason, the Hotel has the right to retain the Guest’s belongings brought into the hotel and to enforce its lien on them.
• In the event of departure without payment, the Hotel will, in addition to filing a police report, enforce its claim against the Guest through legal means, the costs of which are borne by the Guest.
• We would like to draw the attention of our dear Guests to the fact that our hotel will charge the Guest’s bank card or invoice the amount of the fees for services that have subsequently arisen and not been paid for.

VISITORS

• Only guests registered at the reception may stay in the Hotel rooms. 
• The Guest is responsible for the conduct of their visitor, including any damage caused. The Hotel excludes liability for damage caused by the visitor to the Guest and/or any third parties.
• The Hotel will charge a fee based on the current daily prices for guest(s) in excess of the number specified in the room reservation.

GUESTS UNDER 18

• Guests under the age of 18 may use the Hotel’s services only when accompanied by a parent or with the parent’s written permission. 
• The child’s companions are responsible for the child’s safety and any damage caused by the child.
• No person under the age of 18 may consume alcohol on the premises or at any event of the Hotel. The parent of the person under the age of 18 or a person with legal capacity appointed by the parent is responsible for ensuring compliance with this obligation. The parent or the person with legal capacity appointed by the parent is fully responsible for the legal, moral and financial consequences of violating this obligation.

PETS

• Only pets vaccinated against rabies and with a “pet health booklet” are allowed to stay on the Hotel premises.
• The Hotel welcomes small (under 15 kg) and clean pets (dogs, cats; other pets according to prior consultation) in its non-carpeted rooms for a separate service fee.
• Only pets that do not disturb the peace of fellow guests are allowed to stay in the hotel.
• The use of a leash is mandatory when traveling and walking in the Hotel area.
• For public health reasons, pets are not allowed in the Hotel’s internal communal areas (restaurant, wellness and spa area, children’s playground, etc.).
• The pet owner is required to clean up any feces immediately, otherwise an additional fee will be charged.
• The owner of the pet is financially liable for any damage caused by the pet.

HOTEL APPLIANCES AND EQUIPMENT

• The Guest is obliged to to use the Hotel’s appliances and equipment as intended, and preserve the integrity of the Hotel’s material belongings. 
• The Guest is obligated to compensate the Hotel for any damage resulting from improper use upon request, but no later than before their departure.
• The Hotel will charge a special compensation fee for any damage caused by negligence or while intoxicated. The Hotel’s furnishings and equipment may only be removed from the Hotel’s premises with the Hotel’s prior written permission. 
• Any rearrangement of the hotel room or relocation of furniture may only be carried out by the hotel’s staff or its appointed representative.
• Taking hotel property without the prior written permission of the hotel is considered a crime, and in this case the hotel will take the necessary criminal and civil legal action.
• Our guests are obliged to notify the hotel of the failure of any of the hotel’s furnishings or equipment. Our guests are not entitled to correct the error themselves or attempt to correct it. The hotel shall not be liable for any resulting damages. Reimbursement of the cost of the repair is the guest’s obligation.

WI-FI

• The hotel has a WiFi system, the use of which is free of charge.
• Our guests receive the WiFi connection password upon check-in at the hotel, at the same time as receiving the key card. You need to connect to the HD_Guest network with the code you received. Enter the code you received in the Username and Password fields (both of them!)
• The Hotel does not guarantee the continuous, uninterrupted operation and availability of WiFi.
• The Hotel is not liable for any direct or indirect damage to the Guest’s device or its contents during or as a result of using the WiFi. 
• The Guest uses the service at their own responsibility and risk.

PHONE

• Calls within the Hotel are free of charge.
• The use of the room telephone is subject to a fee. The Hotel automatically charges the cost of the call to the Guest’s room account with a Hotel surcharge based on the rates of the telephone service provider.
• The call will be charged until the call is ended by putting the handset back in its place.
• Any additional costs incurred due to the Guest’s improper use of the telephone shall be borne by the Guest.

SECURITY

• The Hotel operates a closed-circuit camera system in the building and its external (street) and internal (courtyard) areas for the property and personal safety of the Guests and the Hotel, which continuously takes and records footage 24 hours a day.
• Additionally, the hotel has 10-hour security service every day from 8:00 PM to 6:00 AM.
• In the event of a fire, the Guest must follow the escape route posted in the room and the instructions of the firefighters on site. Fire extinguishers are located in the corridors of the Hotel, on each floor. In the event of a fire, the Guest is obliged to immediately alert the reception.
• In the Hotel rooms, you may not use your own iron, electric kettle, coffee machine or any other electric devices not usually considered a travel necessity. Laptops, notebooks, tablets, cameras and video cameras are not included in this ban.
• In the Hotel room, it is strictly forbidden to use an electrical device while showering or using a bathtub, near running water, or in a bathtub filled with water, due to the risk of electric shock.

KEY CARD

• The Guest can use their key card to power up electrical equipment, and to open the door to their room. 
• The key card must be inserted into the card reader next to the door. 
• If the Guest loses their card during their stay at the Hotel, they must immediately inform the reception about this! Upon departure, please hand in the card at the Reception. In case of loss or damage to the key card, the compensation fee required to pay is 4 000 HUF / card.

TOWEL CARD

• The Guest will receive a towel to use in the wellness area in exchange for the towel card received upon arrival, which must be returned to the wellness area every day. 
• After returning the towel, the Guest will get their card back, so they can use it to request another towel the next day. 
• Towel cards must be handed in at the Hotel Reception before departure. 
• Upon arrival, the value of the towel card – 10 000,- HUF/ card – will be automatically charged to the Guest’s account, which amount will be deleted from the account upon departure when the cards have been returned in full. 
• If the Guest loses the towel card or fails to return it upon departure, they must pay the charged amount as compensation!

THINGS WE DO NOT ALLOW AT THE HOTEL

The Hotel prohibits bringing the following items on the premises:

1. things classified as corrosive, flammable chemicals or substances according to applicable legislation,
2. substances classified as fire hazards and/or explosive according to applicable legislation,
3. food and drink purchased outside of the Hotel (including alcoholic drinks),
4. particularly expensive, valuable objects, museum items,
5. fireworks, firecrackers, their parts and components,
6. waste, things harmful to the environment or health,
7. weapons or objects considered to be a weapon,
8. psychotropic substances

• Upon the Guest’s prior written request, the Hotel may authorize in writing the entry of prohibited items into the Hotel’s premises.
• If the Guest brings something that cannot be brought into the Hotel’s premises without the Hotel’s prior written permission, the Hotel may remove it or have it removed at the Guest’s expense.
• The Hotel excludes liability for damage caused by items brought in without permission.
• Our guest bears full legal and financial responsibility for all damage and injury caused by things brought in without permission to other guests, third parties or the Hotel.

SMOKING

• The Hotel is a non-smoking establishment. Accordingly, smoking and the use of electronic cigarettes are prohibited in the closed rooms of the Hotel (including Guest Rooms), in its public areas, and in the entire open area of ​​the hotel – with the exception of designated smoking areas. 
• Hotel employees are entitled to warn Guests and any other person staying on the premises of the Hotel to comply with this regulation and to stop smoking or using e-cigarettes. 
• The Guest or any person staying on the premises of the Hotel is obliged to comply with the regulation and to comply with any request. 
• We would like to draw the attention of our Guests that we will charge an extra cleaning fee of 15 000,- HUF/ room to our Guests who smoke in the room despite the warning.
• If the competent authority imposes a fine on the hotel based on the relevant legislation due to the unlawful conduct of any Guest or other person staying on the premises of the Hotel, the Hotel is entitled to transfer the amount of the fine to the person who committed the unlawful conduct and to demand its payment from them.

DO NOT DISTURB SIGN 

• Hotel staff cleans the room once a day after 8:00 AM. The Guest may place the “Do not disturb” sign on the door handle if they wish not to be disturbed by the Hotel staff knocking or entering the room.
• The Guest may put the “Do not disturb” sign up on the door at their own risk and responsibility. If Hotel staff finds a “Do not disturb” sign on the door on the day of the Guest’s departure and the Guest does not react to the Hotel’s phone call, Hotel staff may enter the room any time after 11 AM.
• In extraordinary situations (e.g. fire, terrorist attack, etc.) without a prior phone call, or when the Hotel reasonably assumes, based on the information available, that the guest’s life, health, physical integrity, property security is or may be in danger in the room, and the guest is the hotel does not respond to your phone call, the hotel staff are allowed to enter the room.
• The Hotel is not responsible for any harm or damage occurring as a result of improper use of the “Do not disturb” sign.

DAILY CLEANING

• Hotel staff cleans the rooms once every day between 8 AM and 4 PM.
• If the cleaning crew finds a “Do not disturb” sign on the door during this time, they will not clean the room. The Guest may not demand a discount or compensation for this.
• The daily cleaning routine includes the following: airing the room ● tidying the bed (as long as no valuables or personal items were placed on it) ● emptying the ashtray on the balcony ● emptying the trash bin ● wiping the toilet and shower ● replacing toilet paper and toiletries. 
• We would like to inform of our dear Guests that, for environmental reasons, the Hotelonly changes the towels placed on the bathroom floor, and that bed linen is changed every 4 days.

LAUNDRY, IRONING

• The Hotel undertakes laundry and ironing according to the laundry list. The laundry list and prices can be found in the room folder.
• In accordance with the Hotel’s fire safety regulations, using your own iron in the room is prohibited.

MINIBAR

• For the sake of hygiene, we stock the minibars of our hotel according to the request of our guests. If you have not filled in a request in advance, during your reservation or at check-in, the minibar fridge will be empty upon arrival.
• If you would like your refrigerator to be stocked according to your wishes, please fill out the order sheet placed in your room, and we will prepare your personal minibar for you.
• You can hand in your order at the Reception desk every day until 3 PM, or hang it on your door handle outside your room.
• Please note that we will charge the value of the items on your order list to your room account!

PARKING

• Hotel guests can park their vehicles in the open-air, unguarded parking lot in front of the hotel for a fee. The fee is 1,600 HUF/ day, which is included in some of our offers.
• The number of available parking spots is limited, reservation in advance is not possible.
• In the parking lot, you must keep the rules of KRESZ.  
• If the Guest wishes to use the parking lot, they must indicate the vehicle registration number on the registration form upon check-in. If this is refused or omitted, they cannot use the parking lot.
• The Hotel is not liable for any damage occurring to parked cars (such as weather conditions or damage from other vehicles).
• The Guest is directly liable to the injured party for any damage caused to another parked car.
• Please do not block the utility entrances.

BREAKFAST

• Breakfast is served on weekdays between 7 AM and 10 AM, and on weekends, special periods and bank holidays between 7 AM and 10:30 AM.
• We provide breakfast in 2 shifts:
  Weekdays: I. shift 07:00 – 8:30 AM – II. shift 08:30 – 10:00 AM
  Weekends, Holidays: I. shift 07:00 – 8:45 AM – II. shift 08:45 – 10:30 AM
• Breakfast is included in the room price.
• Breakfast is served buffet style, meaning that there is no serving staff, and the Guest serves themselves from the selection of food and drinks on the tables set up in the breakfast room.
• The Hotel offers unlimited food consumption from the breakfast buffet, however neither food nor drinks may be taken out for later consumption. If the Guest takes food and/or drinks out of the breakfast room for later consumption without the Hotel’s prior permission, the Hotel is entitled to charge 50% of the breakfast price (/ person/ occasion) to the Guest’s account.

DRESS CODE

• Kérjük We ask our Guests to please adhere to the general standard of decency.
• Appropriate attire is expected in the Hotel’s catering units and during half-board meals. We ask that you refrain from wearing bathrobes, slippers, shorts, or sweatpants in our restaurants.
• In the fitness room, wearing sports attire is advised.

ABNORMAL CONDUCT

• For the peace of our Guests, loud music, noisy activities, sound effects, watching television or listening to the radio at a disturbing volume, etc. are prohibited in the hotel area after 10 PM – except for events organized or authorized by the Hotel.
• In the hotel area, regardless of the time of day, any conduct or behavior that disturbs the peace, safety, sense of security and privacy of others is prohibited; is or may be considered harassment, capable of intimidating others.
• The hotel employee is entitled to warn the disruptive and/or loud guest. The first warning is free of charge, for the second and third warnings, the hotel charges HUF 5.000 each to the room account of the warned Guest. After the third warning, the hotel is entitled to terminate the hotel contract unilaterally, with immediate effect, and to immediately expel the guest from the hotel without any obligation to repay and/or compensate.
• The hotel excludes its responsibility for any damage caused to other guests by the Guest’s behavior.

The Hotel also functions as a conference hotel,so at some events, the Guest(s) may behave louder, make bigger gestures, or react differently than usual in other places.

ILLNESS AND DEATH

• If the Guest becomes ill during the period of using the accommodation service and is unable to act in their own best interests, the Hotel will offer medical assistance. 
• The Guest may accept that medical assistance at their own risk and responsibility. 
• The doctor is not an employee, agent, or contributor of the Hotel, and the Hotel excludes liability for the diagnosis, the therapy applied, or its consequences. 
• In the event of illness/death of our guest, the Hotel claims reimbursement of costs from the sick/deceased’s relatives, heirs, or bill payer; possible medical and procedural costs, compensation for services used before death, and possible damage to equipment and furnishings in connection with the illness/death.
• In the event of an infectious disease of the Guest, the Hotel is entitled to terminate the Hotel Contract with immediate effect without refund or compensation. In this case, the Guest is obliged to leave the hotel with their luggage at their own expense within the period specified in the Hotel’s cancellation notice. In the event of an infectious disease, the Hotel is subject to the 18/1998 (VI. 3.) NM is obliged to act in accordance with the decree. (The regulation prescribes what should be done in the event of an infectious disease. According to the regulation, if such a suspicion exists, the Hotel will call a doctor who will determine whether the Guest is contagious or not.)

LOST AND FOUND

• Please hand any found items to the reception, where they will be registered. 
• Food, food-type articles and medicine will be destroyed by Hotel staff. 
• Items that can be stored will be kept by the Hotel for 3 months. 
• If the rightful owner of a lost item comes forward, they can receive the object by presenting and signing a document proving their identity, and reimbursing the Hotel for the costs of storing the item. 
• Items that cannot be stored by the Hotel due to their size, weight or other properties will be immediately handed over by the Hotel to the territorially competent notary.

THE HOTEL’S LIABILITY FOR DAMAGES

• For cash, securities, and valuables, the Hotel is only obliged to compensate for the damage caused if the Hotel has taken them for safekeeping or has refused to take them for safekeeping.
• The Hotel expressly reminds the Guest to place their cash, valuables and securities in the safe in the room.
• If the safe does not work or does not function properly, the Guest is obliged to inform the Hotel reception immediately. The Guest is liable for any damages resulting from failure to inform or delayed notification.
• The Hotel is only liable for damage to other belongings brought in by the Guest if the damage occurred in a place usually used by the Guest or open to the Guest, for example: the Hotel room, corridor, lobby, garden or parking lot. 
• The Hotel is liable for any damage or loss caused to the Guest’s belongings brought into the hotel – with the exception of items excluded from entry – if the valuables or movable property can be proven to have been brought into the Hotel’s premises or hotel room. The burden of proof lies with the Guest. 
• The Hotel is liable for any damage caused in this way up to a maximum of fifty times the daily room rate paid by the Guest.
• The Hotel is exempt from its obligation to pay compensation if it proves that the damage occurred due to an unavoidable cause beyond the control of the Guests and employees, or that the damage was caused by the Guest themselves.
• The Guest uses and utilizes the Hotel’s equipment, wellness and other services as intended, with awareness and knowledge of his/her own health, physical and mental condition, therefore the Hotel excludes liability for damages resulting from improper use or use that is not in accordance with the Guest’s actual health, physical and mental condition.
• The Guest may request a wake-up call at their own risk, which is a courtesy gesture on the part of the Hotel and is not part of the Hotel’s contractual service. The Hotel is not liable for any damages resulting from the requested wake-up call not being provided or from a delayed wake-up call.
  

DATA PROTECTION

• The hotel provides information about our guest’s current, past and future stay at the hotel only based on the guest’s prior written permission.
• This prohibition on disclosure does not apply to requests made pursuant to the law.
• The Guest acknowledges that, pursuant to the provisions of the law, the Hotel is obliged to provide the requesting authority with the personal data requested by the Guest in the request, if the legal conditions are met.
• The Hotel may not object to the provision of data based on legislation, official or court decisions.

This policy is in effect until withdrawal.